Privacy Policy
We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use MentraFlex financial forecasting services.
Last updated: March 15, 2025
Information We Collect
When you use MentraFlex, we collect information that helps us provide better financial forecasting and budgeting services. This includes data you provide directly and information we gather automatically through your use of our platform.
Personal Information You Provide
Automatically Collected Information
Our systems automatically collect technical information to ensure platform security and optimize your experience. This includes IP addresses, browser types, device information, and usage patterns within the application.
How We Use Your Information
Your information helps us deliver reliable financial forecasting tools and continuously improve our services. We process your data for specific business purposes that directly benefit your experience with MentraFlex.
Primary Uses of Your Data
We use your information to generate accurate financial forecasts, process your account transactions, provide customer support, and send important service updates. Your financial data remains strictly confidential and is never shared with third parties for marketing purposes.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service delivery and account management | Duration of service plus 2 years |
| Financial Data | Forecasting calculations and reporting | 5 years per Thai accounting standards |
| Usage Analytics | Platform improvement and optimization | 2 years from collection |
| Communication Records | Support and service quality assurance | 3 years from last interaction |
Data Protection and Security
We implement comprehensive security measures to protect your financial information. Our systems use industry-standard encryption, secure data centers, and regular security audits to ensure your data remains safe.
All financial data is encrypted both in transit and at rest using AES-256 encryption. Our servers are hosted in secure facilities with 24/7 monitoring, and we maintain regular backups to prevent data loss. Access to your information is strictly limited to authorized personnel who require it for service delivery.
We comply with Thailand's Personal Data Protection Act (PDPA) and maintain data processing agreements with all our service providers to ensure consistent protection standards throughout our operations.
Your Privacy Rights
Under Thailand's Personal Data Protection Act, you have specific rights regarding your personal information. We've designed straightforward processes to help you exercise these rights effectively.
Access Your Data
Request a complete copy of all personal information we hold about you, including how it's being used and who it's shared with.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your dashboard or by contacting support.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements for financial records in Thailand.
Portable Data
Export your data in a standard format to transfer to another service provider if you choose to leave MentraFlex.
Data Sharing and Third Parties
We share your information only when necessary to provide our services or when required by law. Our approach prioritizes your privacy while ensuring we can deliver reliable financial forecasting capabilities.
Service Providers
We work with carefully selected service providers who help us operate MentraFlex, including cloud hosting providers, payment processors, and customer support tools. These partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by Thai law, court orders, or government regulations. This includes compliance with tax authorities, anti-money laundering requirements, and other financial regulations that apply to our services in Thailand.
International Data Transfers
Some of our service providers operate outside Thailand, which means your data may be processed in other countries. We ensure these transfers comply with PDPA requirements and maintain equivalent protection standards.
When we transfer data internationally, we use standard contractual clauses approved by Thai data protection authorities and conduct regular assessments to ensure your information remains protected to the same standards regardless of where it's processed.
Cookies and Tracking
MentraFlex uses cookies and similar technologies to enhance your experience and ensure our platform works properly. Most of these are essential for core functionality, while others help us understand how you use our services.
Cookie Categories
Essential cookies enable basic functions like secure login and session management. Analytics cookies help us understand usage patterns to improve our forecasting tools. You can manage cookie preferences through your browser settings, though disabling essential cookies may limit platform functionality.
Policy Updates
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you through your registered email address and display a notice on our platform.
Continued use of MentraFlex after policy updates constitutes acceptance of the revised terms. However, we'll always respect the privacy preferences you've established and provide options to adjust your settings if needed.
Contact Our Privacy Team
Questions about your privacy or need to exercise your data rights? Our privacy team is here to help.
Email: help@mentraflex.com
Phone: +66 53 667 156
Address: 109 ศูนย์การค้าสาย 4, ตำบลท่าประดู่
อำเภอเมืองระยอง ระยอง 21000, Thailand
We typically respond to privacy inquiries within 3-5 business days and provide requested information within 30 days as required by Thai law.